Frequently Asked Questions

Everything you need to know about your RRS beauty journey.

How can I track my RRS order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are RRS products cruelty-free?

Yes, we are committed to ethical beauty. All RRS products are 100% cruelty-free and never tested on animals.

What is your return policy for skincare items?

We offer a 30-day return policy on most items. Due to hygiene reasons, products must be unopened and in their original packaging to qualify for a full refund.

Do you offer international shipping?

Currently, RRS ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.

How do I know which product is right for my skin type?

Each product page features a 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants via live chat for personalized recommendations.